Website, Account, and Order FAQs

We currently only ship products within the United States and Canada, including U.S. military addresses.

We use USPS for shipments to PO Boxes and military addresses (APO, etc.).
We use UPS Ground for all other shipments.
We use USPS for shipments to Canada.

* 5/18 UPDATE: WESTERN U.S.:  Due to ongoing UPS delays in processing shipments out of Southern California, shipments to the below states will temporarily be shipping via USPS Priority Mail.  Shipping times for both carriers are similar, so we expect this to be a seamless change for our customers.

U.S. Customers:  Please allow 7-12 business days to receive your order.

We offer FREE SHIPPING for U.S. orders over $100*

• $9.99 flat rate within the Continental United States, including Military Addresses and PO Boxes.
• $29.99 flat rate to Alaska and Hawaii, including PO Boxes.

We will be charging actual USPS freight costs for all shipments to Canada.  You will select from available ship methods during check-out.

* after discounts, before taxes, fees, and freight

Money Back Guarantee: FRS International LLC stands behind its products. If you're not satisfied with your purchase for any reason, you can return the products for a full refund of the purchase price minus any shipping and handling charges if you notify FRS Customer Service at 877.377.4968 or on-line at customerservice@frs.com within 20 days of the order date. We will not accept or issue a refund for any packages marked “Return to sender” or “Refused” or if a refund is requested after the above stated timeframes. Returns: If you need to return an item, please notify Customer Service within 30 days of the order date. We will provide a Return Merchandise Authorization (RMA) Number to get the process started. 1) Write your RMA number on this packing list, along with a reason for the return 2) Send us the unused product, along with this packing list 3) Write your RMA Number on the outside of the box 4) Mail it to the address listed above where it says: “Ship From”. You must return the product within 30 days of receiving your RMA Number. We recommend that you ship the product using a mail service that can track and confirm delivery. Please allow up to four weeks to process this refund. We will not accept or issue a refund for any packages marked “Return to sender” or “Refused.”

FRS International promises a minimum of 30 days shelf life on all orders unless a different Best-By date is stated on the product page at the time the order is placed.

We collect Sales tax for orders shipping within the states of AZ, CA, IL, MA, OH, and VA, as those are the states within which FRS International currently has physical or economic nexus.

ALL OTHER STATES

While FRS International does not currently collect sales or use tax in states other than those listed above, your purchase is NOT necessarily exempt from sales or use tax because it was purchased via the internet or other remote means.  Some states require purchasers in that state to file a sales or use tax return at the end of the year reporting all non-taxed purchases and to pay tax on those purchases.  Any information about how your state collects taxes should be found on your state's Department of Revenue website.

While FRS International does not currently collect sales or use tax in states other than AZ, CA, IL, MA, OH, and VA, your purchase is NOT necessarily exempt from sales or use tax because it was purchased via the internet or other remote means.  Some states require purchasers in that state to file a sales or use tax return at the end of the year reporting all non-taxed purchases and to pay tax on those purchases.  Any information about how your state collects taxes should be found on your state's Department of Revenue website.

Until April 30, 2020, you are receiving an introductory 33% discount on Autoships.  This 33% discount is replacing our smaller Autoship discount during the introductory period.  The Autoship Discount will replace the introductory pricing on 5/1/2020.

Until April 30, 2020, you are receiving an introductory 33% discount on Autoships of Concentrate cases.  This 33% discount is replacing our smaller Military & First Responder discount during the introductory period.  The Military & First Responder Discount will replace the Autoship introductory pricing on 5/1/2020.

Due to high base costs, especially freight, we are encouraging customers to place larger orders less frequently.  One case of our new Concentrates, at the recommended two servings per day, is only 24 days of product.  Six 16.9 oz bottles is the equivalent of three of the old 32oz bottles of Concentrate.

1.  From any page on the website, click on the "person" icon in the upper-right-hand corner.  Alternatively, in the header or footer menus, Select "More..." then "My Account" (see yellow arrows below).
2.  Click the "Create Account link under the "Sign In" button (green arrow below).
3.  Reply to all the relevant questions and click the gray Create Account button at the bottom.

From any page on the website, click on the "person" icon in the upper-right-hand corner.  Alternatively, in the header or footer menus, Select "More..." then "My Account" (see yellow arrows below).

1.  Click "Edit" under "Account Details" on the right hand side (yellow arrow below).
2.  Make updates as needed (pink arrows) and then click the gray "Update Account" button at the bottom of the page (green arrow).
3.  To return to the main account screen, either click "Cancel" (black arrow) or click the "person" icon in the upper right hand corner.

1.  On the Product Detail page for the product(s) for which you would like to create a Subscription, select the "Subscribe & Save" option.
2.  Choose the frequency with which you would like to receive product.
3.  Edit the quantity as required.
4.  Click "Add to Cart".
5.  Once you've added all the desired items, click Check Out and follow the prompts.

To make changes to your Autoship, you need to access the Subscriptions Portal.
After you login to your account, click the "Manage Subscriptions" link (yellow arrow below) on the main "My Account" screen.

IMPORTANT:  Changes made on the main "My Account" screen are not carried over to the Subscriptions Portal.  You can only make Autoship changes on the Subscriptions Portal.

1.  From INSIDE THE SUBSCRIPTIONS PORTAL, click "Edit" next to the address under "Subscription Orders" (yellow arrow below).
2.  Make the needed changes to your address on the screen which pops up.  The gray "Save" button is at the very bottom of the page.

NOTE:  You can also update your Billing Address on this page.

1.  From INSIDE THE SUBSCRIPTIONS PORTAL, click "Billing Information" in the menu under your name on the left (yellow arrow below).
2.  To update your Credit Card information, click "Update Card" on the screen which pops up (pink arrow below).
3.  To update your Billing Address, click "Edit" on the screen which pops up (green arrow below).
4.  To update your E-Mail Address, click "Edit" on the screen which pops up (green arrow below).

While there are locations where it looks like you can change the Shipping Address or Billing Info only for a specific product or shipment date, this is not actually the case.

Changes to Shipping Addresses and Billing Info are ALWAYS GLOBAL - they apply to all products and shipments.

If you need Autoships which ship to different addresses (for example, you're shipping to yourself and also to your child at college):

1.  Login to your account.
2:  Shop as usual.
3.  Select the "Subscribe & Save" option for the items you would like to add to the new Autoship and then begin check out.
4.  Enter the new shipping address in the "Shipping Address" fields.
5.  On the next page, under "Billing Address" click "Use a Different Billing Address" to enter the correct address for your credit card.
6.  Click "Place my order".

The additional address and items associated with it will now appear in the Subscriptions Portal and you can edit and otherwise maintain them normally.

Please contact us at CustomerService@frs.com or 877-377-4968 if you need additional help.

1.  Click "Edit" next to the product you want to change (yellow arrow below).
2.  On the screen which pops up, click "Change Product Quantity" (green arrow below).
3.  Change the quantity and click "Save".
4.  Click "Subscriptions" in the menu under your name to return to the main Subscriptions page (pink arrow below).

1.  Click "Cancel" next to the product you want to cancel (yellow arrow below).
2.  Select a reason, add any comments, and click "Cancel Subscription".
3.  If you change your mind and want to add the product back to your Autoship, just click "Re-activate" on the main subscription screen (green arrow below).

At the present time, in order to cancel your whole Autoship, you must cancel each product on the Autoship individually.

See the FAQ item "How do I delete a product from my Autoship?" for instructions.

Alternatively, please e-mail CustomerService@frs.com or call 877-377-4968 and we can cancel your Autoship for you.

1.  To add a product to your Autoship, click "Add Product" (yellow arrow below).
2.  Click on the product you want to add.
3.  Select the quantity, delivery schedule, ship-to address, and next order generation (charge) date, and click "Add Product".

NOTE:  To "sync" this product with the other products on your Autoship, make sure the delivery schedule, ship-to address, and next order generation (charge) date for this product match your other items.

1.  Click "Edit" next to the product you want to change (yellow arrow below).
2.  On the screen which pops up, click "Change Next Charge Date" (green arrow below).
3.  Change the date and click "Save".
     -- Click the little arrow on the far right of the date field (green circle below) to bring up a calendar if necessary.
     -- Note that Autoship orders generate on the Friday of your selected order week.
4.  Click "Subscriptions" in the menu under your name to return to the main Subscriptions page (pink arrow below).

IMPORTANT:  At the present time, next order generation date (and order frequency) is specific to each PRODUCT, not to an order.  If you have an Autoship with multiple products for which you would like to adjust the next order generation date (or order frequency), you must Edit each product separately.  You are always welcome to e-mail CustomerService@frs.com or call us at 877-377-4968 and we can make the updates for you.

1.  Click "Edit" next to the product you want to change (yellow arrow below).
2.  On the screen which pops up, click "Change Delivery Schedule" (green arrow below).
3.  Change the number of weeks you would like between shipments and click "Save".
4.  Click "Subscriptions" in the menu under your name to return to the main Subscriptions page (pink arrow below).

IMPORTANT:  At the present time, order frequency (and next order generation date) is specific to each PRODUCT, not to an order.  If you have an Autoship with multiple products for which you would like to adjust the frequency (or next order generation date), you must Edit each product separately.  You are always welcome to e-mail CustomerService@frs.com or call us at 877-377-4968 and we can make the updates for you.

If you have an Autoship with multiple products on it for which you would like to adjust either the Frequency or Next Order Generation (charge) Date, you must Edit each product separately.

See these FAQ questions above for instructions:
"How do I change the next order generation (charge) date on my Autoship?"
"How do I change the number of weeks between shipments (frequency) of my Autoship?"

You are always welcome to email CustomerService@frs.com or call us at 877-377-4968 and we can make the updates for you.

1.  Click "Delivery Schedule" in the menu under your name (yellow arrow below).
2.  Select the shipment date you would like to skip (pink arrows below).
3.  Click "Skip" (green arrow below) for the products you would like to skip.

IMPORTANT:  To skip the entire shipment, you need to click "Skip" next to EACH product in the shipment.

4.  If you change your mind, return to this screen and click "Unskip" next to the relevant products.  "Unskip" will be in the same location as "Skip."

If you need Autoships which ship to different addresses (for example, you're shipping to yourself and also to your child at college):

1.  Login to your account.
2:  Shop as usual.
3.  Select the "Subscribe & Save" option for the items you would like to add to the new Autoship and then begin check out.
4.  Enter the new shipping address in the "Shipping Address" fields.
5.  On the next page, under "Billing Address" click "Use a Different Billing Address" to enter the correct address for your credit card.
6.  Click "Place my order".

The additional address and items associated with it will now appear in the Subscriptions Portal and you can edit and otherwise maintain them normally.

Please contact us at CustomerService@frs.com or 877-377-4968 if you need additional help.

Click "Delivery Schedule" in the menu under your name (yellow arrow below) to see a list of upcoming orders.  Additional orders will be added as they get closer.

1.  Click "Purchase History" in the menu under your name (yellow arrow below).
2.  To see the details of a specific order, click the order number (green arrow below).
3.  Click "Subscriptions" in the menu under your name to return to the main Subscriptions page (pink arrow below).

NOTE:  Tracking Numbers are not available on this screen.  See the next question, "Where is my tracking number?" for instructions on locating Tracking Numbers.

Tracking numbers are available on your main "My Account" screen before you enter the Subscriptions Portal.

1.  To see the tracking number for a specific order, click the order number box under "Order History" (yellow arrow below).
2.  The tracking number(s) will be in a box in the left-hand column.  Click "Track Shipment" to go to the freight company's website for current status (green arrow below).
3.  Click "Return to Account Details" to return to the main "My Account" screen (pink arrow below).

In order to maximize warehouse efficiency, we batch all Autoship orders for the week and generate them every Friday.

1.  Click "Edit" under "Account Details" on the right hand side (yellow arrow below).
2.  Make updates as needed and then click the gray "Update Account" button at the bottom of the page (green arrow).
3.  To return to the main account screen, either click "Cancel" (pink arrow) or click the "person" icon in the upper right hand corner.

1.  Click the gray "View Addresses" button (yellow arrow below).
2.  Click the gray "Edit" button under the address you would like to edit (green arrows below).
3.  Make the necessary changes, then click the gray "Update Address" button at the bottom.
4.  To return to the main account screen, click the "Return to Account Details" link under "Your Addresses" at the top (pink arrow below).

NOTE:  Changing addresses in this section will NOT change addresses on your Autoship Subscription.  See the above section "Managing or Making Changes to Your Autoship Subscription" for instructions on how to update addresses for your Autoship Subscription.

1.  Click the gray "View Addresses" button (yellow arrow below).
2.  Click the gray "Add a New Address" button (green arrow below).
3.  Fill out the address fields, then click the gray "Add Address" button at the bottom.
4.  To return to the main account screen, click the "Return to Account Details" link under "Your Addresses" at the top (pink arrow below).

NOTE:  Adding addresses in this section will NOT add addresses on your Autoship Subscription.  See the above section "Managing or Making Changes to Your Autoship Subscription" for instructions on how to add addresses for Autoship Subscriptions.

1.  Click the gray "View Addresses" button (yellow arrow below).
2.  To make an existing address your new default address:
      A.  Click the gray "Edit" button under the new default address (green arrows below).
      B.  Click the "Set as Default Address" box (light gray arrow below), and then the gray "Update Address" button (dark gray arrow below).
3.  To make a new address your new default address:
      A.  Click the gray "Add a New Address button" (pink arrow below).
      B.  Enter the new address information.
      C.  Click the "Set as Default Address" box (light gray arrow below), and then the gray "Add Address" button (dark gray arrow below).
4.  To return to the main account screen, click the "Return to Account Details" link under "Your Addresses" at the top (orange arrow below).

NOTE:  Address changes or additions made in this section will NOT change addresses on your Autoship Subscription.  See the above section "Managing or Making Changes to Your Autoship Subscription" for instructions on how to update or add addresses for your Autoship Subscription.

1.  To see the tracking number for a specific order, click the order number box under "Order History" (yellow arrow below).
2.  The tracking number(s) will be in a box in the left-hand column.  Click "Track Shipment" to go to the freight company's website for current status (green arrow below).
3.  Click "Return to Account Details" to return to the main "My Account" screen (pink arrow below).

1.  During checkout, after you enter your payment information, at the bottom of the "Payment" screen click the box next to "Save my information for a faster checkout" (yellow arrow below).
2.  Enter a mobile phone number at which you can receive an SMS text message in the "Mobile Phone Number" field (green arrow below).
3.  Click the "Pay Now" button (pink arrow below).

LEARN MORE about Shopify Pay, including their Privacy Policy and Terms of Service.

NOTE:  Credit Card information for One-Time Orders and Autoship Subscriptions is stored separately.  For instructions on maintaining your Credit Card Information for your Autoship Subscriptions, see the above section "Managing or Making Changes to Your Autoship Subscription".

When you check out using Shopify Pay, update your information as needed and the new information will automatically be saved for future one-time orders.

LEARN MORE about Shopify Pay, including their Privacy Policy and Terms of Service.

NOTE:  Credit Card information for One-Time Orders and Autoship Subscriptions is stored separately.  For instructions on maintaining your Credit Card Information for your Autoship Subscriptions, see the above section "Managing or Making Changes to Your Autoship Subscription".

We are in the process of reformulating our Drinks to be even healthier, better-tasting, low-calorie formulas with only natural sweeteners (no more sucralose!). Unfortunately, we've encountered some unanticipated delays which have affected the re-launch.

November 2019 Update:
Orange and Peach Mango Ready-To-Drink products are in development and expected to re-launch. Decisions about other flavors have not yet been made.

We do have some Powders in development. We don't have a timeline yet, but do expect to have Powders back in stock at some point.