Website, Account, and Order FAQs

To make changes to your Autoship, you need to access the Subscriptions Portal.
After you login to your account, click the "Manage Subscriptions" link (yellow arrow below) on the main "My Account" screen.

IMPORTANT:  Changes made on the main "My Account" screen are not carried over to the Subscriptions Portal.  You can only make Autoship changes on the Subscriptions Portal.

1. On the Home tab, click the arrow next to the products in your next order (yellow arrow below).
2. Click the Order now button (pink arrow below).
3. In the sidebar, click the Order now button to confirm your order.

1. There are two places where you need to change the e-mail address for your account.
2. FIRST, after you login, Click "EDIT" under "Account Details" (yellow arrow in Figure 1 below).
3. Update the e-mail address (pink arrow in Figure 1 below).
4. Click "Update Account" (green arrow in Figure 1 below).
5. Click "Cancel" (orange arrow in Figure 1 below) to return to the My Account screen.
6. SECOND, click "Manage Subscriptions (blue arrow in Figure 1 below) to enter the Subscriptions Portal.
7. Click "Subscriptions" (yellow arrow in Figure 2 below).
8. Click the arrow next to any product, active or inactive (pink arrows in Figure 2 below).
9. Click the arrow next to "Email Address" (green arrow in Figure 2 below).
10. Type the new e-mail address in the sidebar and click "Update".

FIGURE 1

FIGURE 2

1. From INSIDE THE SUBSCRIPTIONS PORTAL, click the "Shipping Addresses" tab (yellow arrow below).
2. Click the arrow next to the address you want to edit (pink arrows below).
3. Click the "Edit shipping address" button (green arrow below).
4. Edit the Shipping Address as needed and then click the "Edit shipping address" button (orange arrow below).

1. From INSIDE THE SUBSCRIPTIONS PORTAL, click the "Payment Methods" tab (yellow arrow below).
2. Click the "Add payment method" button (pink arrow below).
3. Fill in all the relevant fields.
4. If you want to switch all your subscriptions to the new payment method, leave the box next to "Update all of my subscriptions to use this payment method" checked and click "Add payment method".
5. If you only want some of your subscriptions to use the new payment method, uncheck the box next to "Update all of my subscriptions to use this payment method" and click "Add payment method".
6. Un-click any subscriptions which you do NOT want to use the new credit card (purple arrows below), then click the "Move subscriptions" button (black arrow below).
7. If you don't want to assign any subscriptions to the new card right now, click "Skip for now" (green arrow below).

1. From INSIDE THE SUBSCRIPTIONS PORTAL, click the "Payment Methods" tab (yellow arrow below).
2. Click the arrow next to the payment method to which you want to move subscriptions (green arrows below).
3. Click the "Move subscriptions here" button (orange arrow below).
4. Unclick any subscriptions which you do NOT want to move to this payment method (purple arrows below).
5. Click "Move subscriptions" (black arrow below).
6. If you decide not to move any subscriptions at this time, click "Skip for now" (pink arrow below).

1. From INSIDE THE SUBSCRIPTIONS PORTAL, click the "Payment Methods" tab (yellow arrow below).
2. Click the arrow next to the payment method you want to update (pink arrow below).
3. Click the "Edit payment method" button (green arrow below).
4. Make the necessary updates and then click the "Edit billing address" button (orange arrow below).

1. On the main subscription screen, in the "Your next order" section, click "Manage this subscription" next to the product whose quantity you want to change (pink arrows below).
2. Towards the bottom of the next screen, use the + and - buttons to adjust the quantity (yellow arrow below).
3. Note the "Your new subscription price" box only has the new total for that item, not your whole order.  It also does not include freight or taxes.
4. When you've completed your changes, click the "Save changes" button (green arrow below).
5. After the save is complete, click the X in the upper-right-hand corner (black arrow below) to close the product box.

1. On the Home tab, click the arrow in the "Your next order" box (yellow arrow below).
2. Click the arrow next to the product you want to cancel (pink arrows below).
3. Click the "Cancel subscription" link (green arrow below).
4. Select a reason and Click "Next".
5. Add any comments and Click "Cancel".
6. Alternatively, click the Subscriptions tab (orange arrow below).
7. Click the arrow next to the product you want cancel (purple arrows below).
   
8. Follow steps 3 through 5 above.
   

1. Click the "Subscriptions" tab (yellow arrow below).
2. Under "Inactive subscriptions" click the arrow next to the product you want to reactivate (pink arrow below).
3. Click "Re-activate" (green arrow below), then click it again in the sidebar to confirm.
4. Update item information as needed:  Quantity (orange arrow below), Next order date (purple arrow), Order frequency (black arrow), and Shipping & billing pair (gray arrow).
5. Follow the prompts in the sidebars to complete the specific updates.

At the present time, in order to cancel your whole Autoship, you must cancel each product on the Autoship individually.

See the FAQ item "How do I delete a product from my Autoship?" for instructions.

Alternatively, please e-mail customerservice@frs.com or call 877-377-4968 and we can cancel your Autoship for you.

1. Click on the Subscriptions tab (yellow arrow on Figure 1 below).
2. Check your Inactive subscriptions (pink arrow Fig 1) to see if the product you want to add can be reactivated instead.  If yes, see the question above "How do I reactivate a previously-cancelled product on my Autoship?" for instructions on how to reactivate.
3. If no, Click "Add a product" (green arrow Fig 1).
4. In the search box at the top (orange arrow Fig 1), type in part of the product name you are looking for.  Note that at the moment the search requires full words ("pomegranate" will work, but "pomeg" won't).
5. Alternatively, click the arrows at the bottom (purple arrow Fig 1) to scroll through all available products.
6. When you find the product you want, click the arrow next to it (black arrow Fig 1).
7. Update the Quantity (yellow arrow on Figure 2 below).
8. Select "Subscribe & save" if you want to have a subscription for the new product, or "Onetime" if you just want it to be added to one order (pink arrow Fig 2).
9. Under Order frequency, click the drop-down menu to select how many weeks you would like between orders (green arrow Fig 2). [only available for "Subscribe & save".]
10. Under Shipping & billing, select the correct ship-to address & billing pair from the drop-down menu (orange arrow Fig 2).  You can edit a ship-to address or add a new one on the Shipping addresses tab (gray arrow Fig 1).
11. Under First shipment date (gray arrow Fig 2), select one of the offered dates or select "Custom" to open a calendar where you can select the next order date for the product.  Please select a Friday, as we batch all Autoship orders on Friday to maximize warehouse efficiency.
12. Click "Add a product" (black arrow Fig 2) to create a subscription for the product.

NOTE:  To "sync" this product with the other products on your Autoship, make sure the delivery schedule, ship-to address, and next order date for this product match your other items.

FIGURE ONE

FIGURE TWO

1. From the Home tab, click the arrow next to your next order (yellow arrow below).
2. Click the arrow in the "Order date" box (pink arrow below).
3. Select the desired next order date in the calendar sidebar and click "Update next order date".
4. Alternatively, if you want to skip this order but remain on the same schedule, click the "Skip this order" link at the bottom of the page (green arrow below).

1. Click the Subscriptions tab (yellow arrow below).
2. Click the arrow next to the product you want to edit (pink arrows below).
3. Click the arrow in the "Next order" box (green arrow below).
4. Select your desired next order date from the calendar sidebar and click "Update next order date".
5. Alternatively, if you want to skip this order but remain on the same schedule, click the "Skip this order" link at the bottom of the page (orange arrow below).

1. On the home page, click the arrow next to your next order (yellow arrow below).
2. IMPORTANT:  Currently, the frequency for each product on an order must be updated separately.  If you don't have time to make the updates, please e-mail us at customerservice@frs.com and we will be happy to make the updates for you.
3. Click the arrow next to the first product on your order (pink arrows below).
4. Click the arrow next to Order frequency (green arrow below).
5. Use the drop-down menu in the sidebar to select your next frequency and click "Update frequency."
6. Use your browser's "Back" arrow to return to the order screen.
7. Complete steps 3-6 for each item on your order.
8. Alternatively, click the Subscriptions tab (orange arrow below).
9. Click the arrow next to the product you want change (purple arrows below).
   
10. Click the arrow next to Order frequency (green arrow below).
11. Use the drop-down menu in the sidebar to select your new frequency and click "Update frequency."

If you have an Autoship with multiple products on it for which you would like to adjust the Frequency, you must Edit each product separately.

See this FAQ question above for instructions:
"How do I change the number of weeks between shipments (frequency) of my Autoship?"

You are always welcome to email customerservice@frs.com or call us at 877-377-4968 and we can make the updates for you.

1. On the main subscriptions screen, in the "Your next order" section, click the "Skip" button (pink arrow below).
2. To confirm skipping the order, click "Yes, skip this order" in the pop-up box (green arrow below).  If you don't want to skip the order, click "Cancel" (orange arrow below).
3. To Unskip a previously skipped order, click "Unskip" in the "Your next order" section (yellow arrow below).
4. Double-check the date to be sure it is correct (black arrow below).

If you need Autoships which ship to different addresses (for example, you're shipping to yourself and also to your child at college):

1. Login to your account.
2. Shop as usual.
3. Select the "Subscribe & Save" option for the items you would like to add to the new Autoship and then begin check out.
4. Enter the new shipping address in the "Shipping Address" fields.
5. On the next page, under "Billing Address" click "Use a Different Billing Address" to enter the correct address for your credit card.
6. Click "Place my order".

Inside the Subscriptions Portal, you can see the separate orders by clicking the "Upcoming orders" tab.  IMPORTANT:  The "Home" tab will only show one order, even if there are multiple orders scheduled for the same day.

Please contact us at customerservice@frs.com or 877-377-4968 if you need additional help.

Click the Upcoming Orders tab (yellow arrow below) or Click "See all upcoming orders" (pink arrow below).

1. Click the Purchase History tab (yellow arrow below) or click "See all order history" (pink arrow below).
2. Click the arrow next to the order you want to review to see the order details (green arrow below).

NOTE:  Tracking Numbers are not available on this screen.  See the next question, "Where is my tracking number?" for instructions on locating Tracking Numbers.

Tracking numbers are available on your main "My Account" screen before you enter the Subscriptions Portal.

1.  To see the tracking number for a specific order, click the order number box under "Order History" (yellow arrow below).
2.  The tracking number(s) will be in a box in the left-hand column.  Click "Track Shipment" to go to the freight company's website for current status (green arrow below).
3.  Click "Return to Account Details" to return to the main "My Account" screen (pink arrow below).

In order to maximize warehouse efficiency, we batch all Autoship orders for the week and generate them every Friday.

We currently only ship products within the United States and Canada, including U.S. military addresses.

We use USPS for shipments to PO Boxes and military addresses (APO, etc.).
We use UPS Ground for all other shipments.
We use USPS for shipments to Canada.

* 5/18 UPDATE: WESTERN U.S.:  Due to ongoing UPS delays in processing shipments out of Southern California, shipments to the below states will temporarily be shipping via USPS Priority Mail.  Shipping times for both carriers are similar, so we expect this to be a seamless change for our customers.

U.S. Customers:  Please allow 7-12 business days to receive your order.

We offer FREE SHIPPING for U.S. orders over $100*

• $9.99 flat rate within the Continental United States, including Military Addresses and PO Boxes.
• $29.99 flat rate to Alaska and Hawaii, including PO Boxes.

We will be charging actual USPS freight costs for all shipments to Canada.  You will select from available ship methods during check-out.

* after discounts, before taxes, fees, and freight

Money Back Guarantee: FRS International LLC stands behind its products. If you're not satisfied with your purchase for any reason, you can return the products for a full refund of the purchase price minus any shipping and handling charges if you notify FRS Customer Service at 877.377.4968 or on-line at customerservice@frs.com within 30 days of the order date. We will not accept or issue a refund for any packages marked “Return to sender” or “Refused” or if a refund is requested after the above stated timeframes. Returns: If you need to return an item, please notify Customer Service within 30 days of the order date. We will provide a Return Merchandise Authorization (RMA) Number to get the process started. 1) Write your RMA number on this packing list, along with a reason for the return 2) Send us the unused product, along with this packing list 3) Write your RMA Number on the outside of the box 4) Mail it to the address listed above where it says: “Ship From”. You must return the product within 30 days of receiving your RMA Number. We recommend that you ship the product using a mail service that can track and confirm delivery. Please allow up to four weeks to process this refund. We will not accept or issue a refund for any packages marked “Return to sender” or “Refused.”

FRS International promises a minimum of 30 days shelf life on all orders unless a different Best-By date is stated on the product page at the time the order is placed.

We collect Sales tax for orders shipping within the states of AZ, CA, IL, MA, OH, and VA, as those are the states within which FRS International currently has physical or economic nexus.

ALL OTHER STATES

While FRS International does not currently collect sales or use tax in states other than those listed above, your purchase is NOT necessarily exempt from sales or use tax because it was purchased via the internet or other remote means.  Some states require purchasers in that state to file a sales or use tax return at the end of the year reporting all non-taxed purchases and to pay tax on those purchases.  Any information about how your state collects taxes should be found on your state's Department of Revenue website.

While FRS International does not currently collect sales or use tax in states other than AZ, CA, IL, MA, OH, and VA, your purchase is NOT necessarily exempt from sales or use tax because it was purchased via the internet or other remote means.  Some states require purchasers in that state to file a sales or use tax return at the end of the year reporting all non-taxed purchases and to pay tax on those purchases.  Any information about how your state collects taxes should be found on your state's Department of Revenue website.

You are receiving an introductory 33% discount on Autoships.  This 33% discount is replacing our smaller Autoship discount during the introductory period.  The Autoship Discount will replace the introductory pricing on 12/31/2022.

You are receiving an introductory 33% discount on Autoships of Concentrate cases.  This 33% discount is replacing our smaller Military & First Responder discount during the introductory period.  The Military & First Responder Discount will replace the Autoship introductory pricing on 12/31/2022.

Due to high base costs, especially freight, we are encouraging customers to place larger orders less frequently.  One case of our new Concentrates, at the recommended two servings per day, is only 24 days of product.  Six 16.9 oz bottles is the equivalent of three of the old 32oz bottles of Concentrate.

1.  From any page on the website, click on the "person" icon in the upper-right-hand corner.  Alternatively, in the header or footer menus, Select "More..." then "My Account" (see yellow arrows below).
2.  Click the "Create Account link under the "Sign In" button (green arrow below).
3.  Reply to all the relevant questions and click the gray Create Account button at the bottom.

From any page on the website, click on the "person" icon in the upper-right-hand corner.  Alternatively, in the header or footer menus, Select "More..." then "My Account" (see yellow arrows below).

1.  Click "Edit" under "Account Details" on the right hand side (yellow arrow below).
2.  Make updates as needed (pink arrows) and then click the gray "Update Account" button at the bottom of the page (green arrow).
3.  To return to the main account screen, either click "Cancel" (black arrow) or click the "person" icon in the upper right hand corner.

To make changes to your Autoship, you need to access the Subscriptions Portal.
After you login to your account, click the "Manage Subscriptions" link (yellow arrow below) on the main "My Account" screen.

IMPORTANT:  Changes made on the main "My Account" screen are not carried over to the Subscriptions Portal.  You can only make Autoship changes on the Subscriptions Portal.

1. On the Home tab, click the arrow next to the products in your next order (yellow arrow below).
2. Click the Order now button (pink arrow below).
3. In the sidebar, click the Order now button to confirm your order.

1. There are two places where you need to change the e-mail address for your account.
2. FIRST, after you login, Click "EDIT" under "Account Details" (yellow arrow in Figure 1 below).
3. Update the e-mail address (pink arrow in Figure 1 below).
4. Click "Update Account" (green arrow in Figure 1 below).
5. Click "Cancel" (orange arrow in Figure 1 below) to return to the My Account screen.
6. SECOND, click "Manage Subscriptions (blue arrow in Figure 1 below) to enter the Subscriptions Portal.
7. Click "Subscriptions" (yellow arrow in Figure 2 below).
8. Click the arrow next to any product, active or inactive (pink arrows in Figure 2 below).
9. Click the arrow next to "Email Address" (green arrow in Figure 2 below).
10. Type the new e-mail address in the sidebar and click "Update".

FIGURE 1

FIGURE 2

1. From INSIDE THE SUBSCRIPTIONS PORTAL, click the "Payment Methods" tab (yellow arrow below).
2. Click the "Add new payment method" button (pink arrow below).
3. Fill in all the relevant fields and click "Add payment method".
4. Click the arrow next to your new payment method (green arrows below).
5. Click the "Move subscriptions" button (orange arrow below).
6. Un-click any subscriptions which you do NOT want to use the new credit card (blue arrows below), then click the "Move subscriptions to this payment method" button (black arrow below).

1. From INSIDE THE SUBSCRIPTIONS PORTAL, click the "Shipping Addresses" tab (yellow arrow below).
2. Click the arrow next to the address you want to edit (pink arrows below).
3. Click the "Edit shipping address" button (green arrow below).
4. Edit the Shipping Address as needed and then click the "Edit shipping address" button (orange arrow below).

1. From INSIDE THE SUBSCRIPTIONS PORTAL, click the "Payment Methods" tab (yellow arrow below).
2. Click the arrow next to the payment method you want to update (pink arrow below).
3. Click the "Edit payment method" button (green arrow below).
4. Make the necessary updates and then click the "Edit billing address" button (orange arrow below).

1. On the Home tab, click the arrow in the "Your next order" box (yellow arrow below).
2. Click the arrow next to the product you want to change (pink arrows below).
3. Click the arrow next to the quantity (green arrow below).
4. Update the quantity and click "Update quantity".
5. Alternatively, click the Subscriptions tab (orange arrow below).
6. Click the arrow next to the product you want change (purple arrows below).
   
7. Click the arrow next to the quantity (green arrow below).
8. Update the quantity and click "Update quantity".

1. On the Home tab, click the arrow in the "Your next order" box (yellow arrow below).
2. Click the arrow next to the product you want to cancel (pink arrows below).
3. Click the "Cancel subscription" link (green arrow below).
4. Select a reason and Click "Next".
5. Add any comments and Click "Cancel".
6. Alternatively, click the Subscriptions tab (orange arrow below).
7. Click the arrow next to the product you want cancel (purple arrows below).
   
8. Follow steps 3 through 5 above.
   

1. Click the "Subscriptions" tab (yellow arrow below).
2. Under "Inactive subscriptions" click the arrow next to the product you want to reactivate (pink arrow below).
3. Click "Re-activate" (green arrow below), then click it again in the sidebar to confirm.
4. Update item information as needed:  Quantity (orange arrow below), Next order date (purple arrow), Order frequency (black arrow), and Shipping & billing pair (gray arrow).
5. Follow the prompts in the sidebars to complete the specific updates.

At the present time, in order to cancel your whole Autoship, you must cancel each product on the Autoship individually.

See the FAQ item "How do I delete a product from my Autoship?" for instructions.

Alternatively, please e-mail customerservice@frs.com or call 877-377-4968 and we can cancel your Autoship for you.

1. Click on the Subscriptions tab (yellow arrow on Figure 1 below).
2. Check your Inactive subscriptions (pink arrow Fig 1) to see if the product you want to add can be reactivated instead.  If yes, see the question above "How do I reactivate a previously-cancelled product on my Autoship?" for instructions on how to reactivate.
3. If no, Click "Add a product" (green arrow Fig 1).
4. In the search box at the top (orange arrow Fig 1), type in part of the product name you are looking for.  Note that at the moment the search requires full words ("pomegranate" will work, but "pomeg" won't).
5. Alternatively, click the arrows at the bottom (purple arrow Fig 1) to scroll through all available products.
6. When you find the product you want, click the arrow next to it (black arrow Fig 1).
7. Update the Quantity (yellow arrow on Figure 2 below).
8. Select "Subscribe & save" if you want to have a subscription for the new product, or "Onetime" if you just want it to be added to one order (pink arrow Fig 2).
9. Under Order frequency, click the drop-down menu to select how many weeks you would like between orders (green arrow Fig 2). [only available for "Subscribe & save".]
10. Under Shipping & billing, select the correct ship-to address & billing pair from the drop-down menu (orange arrow Fig 2).  You can edit a ship-to address or add a new one on the Shipping addresses tab (gray arrow Fig 1).
11. Under First shipment date (gray arrow Fig 2), select one of the offered dates or select "Custom" to open a calendar where you can select the next order date for the product.  Please select a Friday, as we batch all Autoship orders on Friday to maximize warehouse efficiency.
12. Click "Add a product" (black arrow Fig 2) to create a subscription for the product.



NOTE:  To "sync" this product with the other products on your Autoship, make sure the delivery schedule, ship-to address, and next order date for this product match your other items.

FIGURE ONE

FIGURE TWO

1. From the Home tab, click the arrow next to your next order (yellow arrow below).
2. Click the arrow in the "Order date" box (pink arrow below).
3. Select the desired next order date in the calendar sidebar and click "Update next order date".
4. Alternatively, if you want to skip this order but remain on the same schedule, click the "Skip this order" link at the bottom of the page (green arrow below).

1. Click the Subscriptions tab (yellow arrow below).
2. Click the arrow next to the product you want to edit (pink arrows below).
3. Click the arrow in the "Next order" box (green arrow below).
4. Select your desired next order date from the calendar sidebar and click "Update next order date".
5. Alternatively, if you want to skip this order but remain on the same schedule, click the "Skip this order" link at the bottom of the page (orange arrow below).

1. On the home page, click the arrow next to your next order (yellow arrow below).
2. IMPORTANT:  Currently, the frequency for each product on an order must be updated separately.  If you don't have time to make the updates, please e-mail us at customerservice@frs.com and we will be happy to make the updates for you.
3. Click the arrow next to the first product on your order (pink arrows below).
4. Click the arrow next to Order frequency (green arrow below).
5. Use the drop-down menu in the sidebar to select your next frequency and click "Update frequency."
6. Use your browser's "Back" arrow to return to the order screen.
7. Complete steps 3-6 for each item on your order.
8. Alternatively, click the Subscriptions tab (orange arrow below).
9. Click the arrow next to the product you want change (purple arrows below).
   
10. Click the arrow next to Order frequency (green arrow below).
11. Use the drop-down menu in the sidebar to select your new frequency and click "Update frequency."

If you have an Autoship with multiple products on it for which you would like to adjust the Frequency, you must Edit each product separately.

See this FAQ question above for instructions:
"How do I change the number of weeks between shipments (frequency) of my Autoship?"

You are always welcome to email customerservice@frs.com or call us at 877-377-4968 and we can make the updates for you.

1. On the Home tab, click the arrow next to your next order (yellow arrow below).
2. Click the "Skip this order" link at the bottom of the page (green arrow below).
3. Confirm the request by clicking "Skip this order" in the sidebar.
4. To Unskip a previously skipped order, click the Upcoming orders tab (pink arrow below).
5. Click the arrow next to the Skipped order (the products will each have a "Skipped" badge next to them) (orange arrow below).
6. Click "Unskip this order" (purple arrow below).
7. Confirm the request by clicking "Unskip this order" in the sidebar.
8. Double-check the date to be sure it is correct (black arrow below).

If you need Autoships which ship to different addresses (for example, you're shipping to yourself and also to your child at college):

1. Login to your account.
2. Shop as usual.
3. Select the "Subscribe & Save" option for the items you would like to add to the new Autoship and then begin check out.
4. Enter the new shipping address in the "Shipping Address" fields.
5. On the next page, under "Billing Address" click "Use a Different Billing Address" to enter the correct address for your credit card.
6. Click "Place my order".

Inside the Subscriptions Portal, you can see the separate orders by clicking the "Upcoming orders" tab.  IMPORTANT:  The "Home" tab will only show one order, even if there are multiple orders scheduled for the same day.

Please contact us at customerservice@frs.com or 877-377-4968 if you need additional help.

Click the Upcoming Orders tab (yellow arrow below) or Click "See all upcoming orders" (pink arrow below).

1. Click the Purchase History tab (yellow arrow below) or click "See all order history" (pink arrow below).
2. Click the arrow next to the order you want to review to see the order details (green arrow below).

NOTE:  Tracking Numbers are not available on this screen.  See the next question, "Where is my tracking number?" for instructions on locating Tracking Numbers.

Tracking numbers are available on your main "My Account" screen before you enter the Subscriptions Portal.

1.  To see the tracking number for a specific order, click the order number box under "Order History" (yellow arrow below).
2.  The tracking number(s) will be in a box in the left-hand column.  Click "Track Shipment" to go to the freight company's website for current status (green arrow below).
3.  Click "Return to Account Details" to return to the main "My Account" screen (pink arrow below).

1.  Click "Edit" under "Account Details" on the right hand side (yellow arrow below).
2.  Make updates as needed and then click the gray "Update Account" button at the bottom of the page (green arrow).
3.  To return to the main account screen, either click "Cancel" (pink arrow) or click the "person" icon in the upper right hand corner.

1.  Click the gray "View Addresses" button (yellow arrow below).
2.  Click the gray "Edit" button under the address you would like to edit (green arrows below).
3.  Make the necessary changes, then click the gray "Update Address" button at the bottom.
4.  To return to the main account screen, click the "Return to Account Details" link under "Your Addresses" at the top (pink arrow below).

NOTE:  Changing addresses in this section will NOT change addresses on your Autoship Subscription.  See the above section "Managing or Making Changes to Your Autoship Subscription" for instructions on how to update addresses for your Autoship Subscription.

1.  Click the gray "View Addresses" button (yellow arrow below).
2.  Click the gray "Add a New Address" button (green arrow below).
3.  Fill out the address fields, then click the gray "Add Address" button at the bottom.
4.  To return to the main account screen, click the "Return to Account Details" link under "Your Addresses" at the top (pink arrow below).

NOTE:  Adding addresses in this section will NOT add addresses on your Autoship Subscription.  See the above section "Managing or Making Changes to Your Autoship Subscription" for instructions on how to add addresses for Autoship Subscriptions.

1.  Click the gray "View Addresses" button (yellow arrow below).
2.  To make an existing address your new default address:
      A.  Click the gray "Edit" button under the new default address (green arrows below).
      B.  Click the "Set as Default Address" box (light gray arrow below), and then the gray "Update Address" button (dark gray arrow below).
3.  To make a new address your new default address:
      A.  Click the gray "Add a New Address button" (pink arrow below).
      B.  Enter the new address information.
      C.  Click the "Set as Default Address" box (light gray arrow below), and then the gray "Add Address" button (dark gray arrow below).
4.  To return to the main account screen, click the "Return to Account Details" link under "Your Addresses" at the top (orange arrow below).

NOTE:  Address changes or additions made in this section will NOT change addresses on your Autoship Subscription.  See the above section "Managing or Making Changes to Your Autoship Subscription" for instructions on how to update or add addresses for your Autoship Subscription.

1.  To see the tracking number for a specific order, click the order number box under "Order History" (yellow arrow below).
2.  The tracking number(s) will be in a box in the left-hand column.  Click "Track Shipment" to go to the freight company's website for current status (green arrow below).
3.  Click "Return to Account Details" to return to the main "My Account" screen (pink arrow below).

1.  During checkout, after you enter your payment information, at the bottom of the "Payment" screen click the box next to "Save my information for a faster checkout" (yellow arrow below).
2.  Enter a mobile phone number at which you can receive an SMS text message in the "Mobile Phone Number" field (green arrow below).
3.  Click the "Pay Now" button (pink arrow below).

LEARN MORE about Shopify Pay, including their Privacy Policy and Terms of Service.

NOTE:  Credit Card information for One-Time Orders and Autoship Subscriptions is stored separately.  For instructions on maintaining your Credit Card Information for your Autoship Subscriptions, see the above section "Managing or Making Changes to Your Autoship Subscription".

When you check out using Shopify Pay, update your information as needed and the new information will automatically be saved for future one-time orders.

LEARN MORE about Shopify Pay, including their Privacy Policy and Terms of Service.

NOTE:  Credit Card information for One-Time Orders and Autoship Subscriptions is stored separately.  For instructions on maintaining your Credit Card Information for your Autoship Subscriptions, see the above section "Managing or Making Changes to Your Autoship Subscription".

We are in the process of reformulating our Drinks to be even healthier, better-tasting, low-calorie formulas with only natural sweeteners (no more sucralose!). Unfortunately, we've encountered some unanticipated delays which have affected the re-launch.

November 2019 Update:
Orange and Peach Mango Ready-To-Drink products are in development and expected to re-launch. Decisions about other flavors have not yet been made.

We do have some Powders in development. We don't have a timeline yet, but do expect to have Powders back in stock at some point.